Privacy Policy

Form Dental (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services. Please read it carefully.

1. Who We Are

Form Dental is an independent private dental practice located at 65 London Road, Stapleford, Cambridge, CB22 5DG. We are the data controller responsible for your personal information. If you have any questions about this policy, please contact us at info@formdental.co.uk.

2. Information We Collect

We may collect and process the following personal information:

• •Identity data: your name and title.
• •Contact data: email address, phone number, and postal address.
• •Health data: medical and dental history necessary for providing clinical care. This is special category data and is handled with the highest level of care.
• •Technical data: IP address, browser type, and pages visited, collected automatically when you use our website.
• •Marketing data: your preferences regarding receiving communications from us.

3. How We Use Your Information

We use your personal information to:

• •Provide and manage your dental care and appointments.
• •Send appointment reminders and treatment-related communications.
• •Respond to enquiries submitted via our website or contact form.
• •Manage our waiting list and notify you when appointments become available.
• •Send you marketing communications where you have given your consent.
• •Comply with legal and regulatory obligations, including those set by the General Dental Council (GDC) and Care Quality Commission (CQC).

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• •Contract: to fulfil our obligations in providing dental treatment.
• •Legal obligation: to comply with regulatory and professional requirements.
• •Consent: for marketing communications and non-essential cookies. You may withdraw consent at any time.
• •Legitimate interests: for example, improving our services and maintaining website security.

5. Sharing Your Information

We do not sell your personal data. We may share it with:

• •Specialist practitioners or hospitals where required for your clinical care.
• •Dental laboratories involved in producing restorations or appliances for your treatment.
• •Third-party service providers (such as practice management software and email platforms) who process data on our behalf and are bound by data processing agreements.
• •Regulatory bodies such as the GDC or CQC where we are legally required to do so.

6. Data Retention

We are required to retain dental records, X-rays and study models while you are a patient of this practice and for a minimum of 11 years after you cease to be a patient.

For children, we retain dental records for 11 years or until the patient reaches the age of 25 (or their 26th birthday if treatment finished at age 17), whichever is longer.

Other personal data is retained only for as long as necessary for the purposes for which it was collected. Retention periods may be revised from time to time based on business, legal or regulatory requirements.

7. Your Rights

Under UK GDPR, you have the right to:

• •Access the personal data we hold about you.
• •Request correction of inaccurate or incomplete data.
• •Request erasure of your data in certain circumstances.
• •Object to or restrict processing of your data.
• •Request a portable copy of your data.
• •Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at info@formdental.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

Our website uses cookies to improve your browsing experience and help us understand how our site is used. Essential cookies are required for the site to function. Where we use non-essential cookies (such as analytics), we will request your consent. You can manage your cookie preferences through your browser settings at any time.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data transmitted via our website is encrypted using SSL/TLS technology.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.